- What's included in the base price?
- Both plans include core IT infrastructure setup, ticketing software, dedicated Slack channel for support, inventory management software, hardware procurement assistance, and detailed documentation & playbooks.
- What's the difference between 'Scale IT With Me' and 'Scale IT For Me'?
- 'Scale IT With Me' is perfect if you want to build internal IT capabilities with expert guidance. 'Scale IT For Me' provides complete hands-off IT management including full service support, proactive maintenance, and employee onboarding/offboarding automation.
- How does the per-employee pricing work?
- The 'Scale IT For Me' plan has a base price of $900/month plus $5 per employee. This ensures our service scales with your team while maintaining high quality support for everyone.
- Do you require long-term contracts?
- No, we don't lock you into long-term contracts. Our services are billed monthly and you can adjust or cancel at any time.
- What kind of support response times can I expect?
- With 'Scale IT For Me', you get 24/7 emergency support and dedicated IT team access. We pride ourselves on quick response times to keep your team productive.
- How do you handle employee onboarding and offboarding?
- The 'Scale IT For Me' plan includes complete automation of employee onboarding and offboarding processes, ensuring consistent and secure handling of IT assets and access management.
- Can I switch between plans?
- Yes! As your needs evolve, you can switch between plans. We'll help ensure a smooth transition whether you're scaling up or adjusting your IT support model.
- Do you provide hardware procurement services?
- Yes, both plans include hardware procurement assistance. We help source, configure, and manage your team's devices to ensure everyone has the right tools to work effectively.
- What kind of training do you provide?
- The 'Scale IT For Me' plan includes team training sessions to ensure your employees can effectively use the tools and systems we put in place. We also provide comprehensive documentation and playbooks.